What are your opening hours?

Our opening hours are Monday - Friday, 9.00am - 5.30pm. We are an appointment based clinic and DO NOT take walk ins.

How do I get my test results?

Usually if there is a concern, you will be contacted. All your results are available for viewing on Manage My Health. Expect blood and urine results to take a couple of days and up to 7-10 days for smear and biopsy results.

How will I know when to come for my regular checks?

Once you have enrolled with us, you will be entered into our recall system and our nurses will ensure you are reminded of your screening requirements for cervical screening, mammograms, immunisations, and other health screening.

Why do I need to see the doctor for a repeat prescription?

We are happy to provide repeat prescriptions to enrolled patients for certain stable conditions, however you may need to come in to see the doctor before a script is given, so your progress can be reviewed. It is our doctor’s responsibility to ensure that the medications are appropriate for your condition and that you understand any risks associated with your medication.

Repeat Prescriptions

Prescriptions can be requested via your Manage My Health portal. There is a 24-hour turnaround once your request has been received. The exception to this is Fridays, when your request will be actioned on Mondays and available for collection on Tuesdays. If you have not registered or activated your Manage My Health account please ask our reception for assistance.

What is Manage My Health?

Manage My Health has made it simple and easy for you to take care of your and your family’s health, so you can live well and enjoy more of life with your friends and family.

Used by most health centres, you can access the online patient portal anytime, anywhere to connect with your clinic to book appointments, request repeat prescriptions and access your health records. Even if you don’t see your doctor often, Manage My Health can help you stay on top of your health and wellbeing. You can use the helpful online tools to improve your health and track your progress online. It’s quick and easy to register and you will be up and running in minutes.

What if I have moved house or my details have changed?

Please let us know as soon as possible if your details have changed by emailing us at reception@mtalbertmedical.co.nz or calling (09) 846 7493. You may also update your details on Manage My Health.

How do I get the most out of my appointment?

Our standard appointment time is 15 minutes. This is a short time for you to explain your issues of concern and for our doctor to examine you and decide on a treatment plan. If you feel 15 minutes is not enough time to discuss all your concerns, it may be best to book a double appointment with our team.

What if I need to cancel or change my appointment time?

Please phone us on (09) 9734106 as soon as you know you will not make your appointment time/day so that we can reschedule it for you and offer your original appointment to another patient.

What is your cancellation Policy?

Please phone us on (09) 9734106 within 4 hours prior to your appointment time. Failure to do so may result in a no-show invoice of $20.00.

How do I make an appointment?

Please call us on 09 846 7493 during Monday to Friday 08.30am to 17.30pm or email reception@mtalbertmedical.co.nz.

Do you offer walk in appointments?

We are open Monday to Friday 09.00am to 17.30pm and DO NOT take walk ins. We are an appointment based clinic only and you must make an appointment to be seen by our Doctor.

Why is there a surcharge for ACC covered medical care

The Accident Compensation scheme provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. This cover includes a contribution to the cost of primary care, but it does not meet all the costs.

Where can I park?

Parking is available for 4. Disability parking is also available. We have a paid parking area next to our premises.

Do you offer after hours appointments?

We partner with Practice Plus to provide virtual after-hours GP services, as an extension of our regular medical centre team.

Please note the Medical Centre is open from 8:30am for appointment bookings over the phone on weekdays.

We partner with Practice Plus to provide same day virtual after-hours GP appointments for enrolled patients, as an extension of our regular medical centre team. Practice Plus is available weekdays 5pm-10pm and weekends/public holidays 8am-8pm.

Click here to find out more and to register/book an appointment.

Alternatively: Phone GP practice and follow instructions. You will be transferred to an after hours service who will direct you.

Public Holidays: Closed Good Friday (07 Apr), Easter Sunday (09 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), King's Birthday (05 Jun), Matariki (14 Jul), Labour Day (23 Oct), Auckland Anniversary (29 Jan), Waitangi Day (06 Feb).

Preferred urgent care clinic out of hours: White Cross Accident & Urgent Medical - Ascot 24/7.

What languages are spoken at your clinic?

English, Gujarati, Hindi, Bahasa Melayu, Indonesian and Malayalam.

Are you enrolling new patients?

Yes, we are currently enrolling new patients. Please contact us directly to enrol.

Which methods of payment do you accept?

We payment via cash, credit or eftpos or Afterpay. We are also a Southern Cross approved provider and NIB affiliated. Please contact us directly if you have any questions regarding your insurance eligibility

Do you have a question that is not listed here?

Please get in touch with us directly so that we may assist you with your questions.